Frequently Asked Questions (FAQ)

FromMorocco Frequently Asked Questions (FAQ)

Our rugs are sourced directly from artisans and workshops located in various regions of Morocco, ensuring their authenticity and unique craftsmanship.

We work closely with local artisans and maintain a direct sourcing method, guaranteeing that every rug is genuinely Moroccan.

fter you apply for an account and get approved, you'll be able to view and purchase our products at exclusive wholesale prices.

Yes, we will assist you to install the template if needed

Once approved, you'll have full access to our product listings with detailed wholesale prices.

Our rugs undergo a strict quality control process, ensuring they meet our high standards.

All our rugs are handmade, celebrating the rich heritage and craftsmanship of Moroccan artisans.

Absolutely! We offer a custom design service where you can collaborate with our artisans to create your unique rug.

Absolutely! We understand the importance of evaluating a product before placing a large order. Therefore, we do offer samples upon request, allowing you to assess the quality and craftsmanship firsthand. There might be a minimal fee or deposit for samples, which can be credited towards a future order. Please contact our customer service team to request a sample or for more details.

Every product on our website is accompanied by a detailed description, including its dimensions, materials, and origin. However, if you need further information or have specific queries about a particular rug, feel free to reach out to our customer service team. They're always on hand to provide any additional details or to assist with any product-related questions you might have.

Shipping & Payment

At FromMorocco, we've streamlined our international shipping process to make it as seamless as possible. Once you place an order, we carefully package the rugs to ensure they are protected during transit. We then partner with reputable international courier services to deliver your purchase. You'll receive a tracking number, allowing you to monitor your package's journey to your doorstep.

Shipping times vary based on your location and the specific courier service selected. For items that are in stock, international shipments from Morocco to major destinations in North America, Europe, and Asia typically take between 5-10 business days. If you've requested a custom-made rug, our teams will reach out to inform you of the specific production and delivery timelines. For more remote areas, please allow for a few additional days.

U Customs or import fees vary from country to country. Generally, when ordering goods from overseas, items may be subject to customs duties, taxes, and/or import fees based on the destination country's regulations. These fees are not included in our prices or shipping costs. They are the buyer's responsibility. We recommend checking with your country's customs office to determine these additional costs prior to making a purchase.

We accept a variety of payment methods to ensure a seamless shopping experience. These include major credit cards (Visa, MasterCard, American Express), PayPal, wire transfers, and more. If you have a specific payment preference or any questions regarding payments, please reach out to our customer service team for assistance. We're always here to help!

Yes, we do accept bank transfers and letters of credit for wholesale orders.

We strive to ensure our clients are completely satisfied with their purchases. If you find that an in-stock item does not meet your expectations, we accept returns within 5 days of receiving the item. Please note that custom-made rugs and special orders are final and cannot be returned. The cost of return shipping is borne by the customer, and the initial shipping charges are non-refundable. Before initiating a return, we recommend reaching out to our customer service team for return instructions and further assistance.

Unable to find satisfactory answers ? Contact Support